We sincerely apologize once again for the great concern and inconvenience caused to our customers regarding the possibility of personal information leakage due to unauthorized access to the external service provider used for distributing email newsletters to members of our own website, as previously announced.
At this time, there have been no confirmed reports of secondary damage such as misuse of customers' personal information or definite leaks; however, from the perspective of safety management, we have temporarily suspended the use of the external service currently used for distributing email newsletters.
In light of this, we deeply regret to inform you that the scheduled distribution of this month’s email newsletters and various coupons will be temporarily suspended.
We sincerely apologize for the great inconvenience and trouble caused to customers who have been looking forward to the coupons.
Regarding the future handling and alternative measures for the coupons whose distribution has been suspended this time, we will promptly inform you on our company website as soon as the details and the expected resumption date are determined.
We kindly ask for your understanding and forgiveness.
<Contact Information Regarding This Matter>
H.I.S. Hotel Holdings Co., Ltd. Customer Service
050-1743-0810