FAQ

About Your Reservation

Can I make a reservation by phone?

We also accept reservations by phone.
We are available 24 hours a day, 365 days a year.

Can I cancel or change by phone?

We apologize, but we do not accept changes or cancellations to reservations made by phone or email.
We apologize for the inconvenience, but if you applied online, please complete the procedures on the website where you submitted your application.

Until when can I make changes from the official website?

It is possible until 23:59 the day before.
Please note that if you change the number of people or rooms, there may be no available rooms for the change.

I would like to confirm the reservation details

If you would like to check it yourself online, please do so through the official website's "My Page" or the "Accommodation Reservation Confirmation Email."
If you made a reservation through a site other than the official website, please contact the site where you made the reservation.

How many rooms can be reserved in one booking?

You can reserve up to 4 rooms. For 5 or more rooms, please make a group reservation. Please contact us by phone.

When does the cancellation fee apply?

For reservations of 10 people or fewer, charges will apply from the day before. The cancellation fee is 20% for the day before, and for the same day or if there is no notification, you will be responsible for the full amount.
For reservations of 11 to 99 people, charges will apply from 20 days in advance.
Non-refundable, prepayment only plan; early bird discount plan 60 days in advance cannot be canceled or changed once a reservation is made.
Please note that this plan is non-refundable even if you cancel.

About Your Stay

What time is check-in and check-out? (Can it be extended?)

Check-in is from 3:00 PM, and check-out is until 11:00 AM.
A fee will be charged for use beyond the checkout time.
From 11:00 to 13:00, it is 2,000 yen (including tax) per hour. After 13:00, we will charge 100% of the accommodation fee, only if there are available rooms on the same day.
* Henn na Hotel members can extend their stay for 1,000 yen (including tax) per hour.
*If there are special notes for the plan, those will take precedence.

Is it possible to check in after 12 AM?

It is possible. However, after 12:00 AM, the hotel entrance will be locked, so please call or ring the intercom next to the entrance.
If you contact us in advance after 12:00 AM, we will be able to assist you more smoothly.

Please tell me about children sleeping with parents.

Children under 6 years old can stay for free when sharing a bed with an adult.
Up to 2 children can stay in the same room.
No amenities, towels, or pillows will be provided for children sleeping with adults.
Children using a bed alone and children aged 6 and older will incur the same room charge as adults.

Is it possible to provide a baby bed or bed guard?

We apologize, but we do not have that available at our hotel.

Is it possible to stay with only minors?

If you are under 18 years old, a consent form from a parent or guardian is required for your stay.
* Guests under 15 years old must be accompanied by a guardian.

Please send it in advance by FAX (072-463-5710) or by mail. We also accept attachments sent via email.
When sending via email, please send it to the hotel's email address (info-rinku@hennnahotel.com).
1-23 Rinku Orai Kita, Izumisano City, Osaka Prefecture 598-0048 (We apologize for the inconvenience, but we kindly ask that you bear the shipping costs.)
*If we are unable to confirm the consent form, we may have to decline your stay.
If the consent of the guardian cannot be confirmed at the time of check-in, please provide the signed consent form from the guardian after confirming by phone or via fax or mail at a later date.
Download the consent form here

How many minutes is it from the nearest station on foot?

It is about a 9-minute walk from Rinku Town Station on the Nankai Airport Line / JR Kansai Airport Line.

Q. Can you issue a qualified invoice or receipt (invoice)?

A. Yes, reservations made through the official website can be issued for both prepayment and payment on site.
If you make a reservation with prepayment from the official booking site, you can also use the WEB receipt from My Page.

Please note that some overseas booking sites' prepayments have been confirmed to not comply with Japan's domestic invoice system (qualified invoices and receipts).

■ Major overseas booking sites confirmed - as of February 1, 2024 -
agoda
Booking.com
Expedia
Trip.com (formerly C-trip)
*In alphabetical order

If you make a reservation with prepayment through an overseas booking site, the hotel will not be able to issue a receipt, so we recommend making your reservation through the official booking site.
Reservations made through overseas booking sites will only receive a receipt from the hotel if payment is made on-site.

Also, please note that when making reservations through domestic travel sites in Japan (such as Rakuten Travel, Jalan.net, etc.), if you choose prepayment, a receipt cannot be issued at the hotel.
If you need assistance, please contact each travel site.

Please tell me how to get from Kansai Airport to the hotel.

<Public Transportation>
・Railway: Nankai Airport Line/JR Kansai Airport Line Kansai Airport to Rinku Town 6 minutes
・Car: 5 minutes from the Kansai International Airport Bridge, Kurenai Road North Exit

Is there parking available?

We have it. Click here for more details.

How can I use the parking lot?

Hourly parking: 40 spaces available on a first-come, first-served basis. Reservations via the web or other means are not accepted.

Can large buses stop in front of the hotel entrance?

Parking is available. However, space is limited, and there may be a possibility that we cannot accommodate on the day, so we recommend making a reservation in advance. The fee is 2,500 yen per night.

Can you call a taxi at the hotel?

We ask that you take care of this yourself.
Shin-Osaka Taxi Co., Ltd. Sennan Branch 072-460-1113
Osaka Daiichi Kotsu Co., Ltd. Rinku Sales Office 072-483-0660
Senyō Taxi Co., Ltd. 072-465-1451
*There will be guidance to your room.

Access by Car

・5 minutes from Kansai International Airport via the Kansai International Airport Bridge, Coastal Road North Exit
・5 minutes from the Izumisano South Ramp exit on the Hanshin Expressway Route 4 Wangan Line from Osaka

Please tell me the capacity of the guest room

Twin for 2 adults, Twin Extra for 3 adults (+ up to 2 children can sleep with parents)

Are there accessible rooms? Where are they located? Also, how can I make a reservation?

We have them available. However, there are limited rooms, so please let us know in advance when making your reservation.

Is there a coin laundry in the hotel?

Available on the second floor for a fee.
Regular laundry: 800 yen, small load selection: 700 yen, wash only: 400 yen, additional drying 10 minutes: 200 yen

Is the bath and toilet separate?

All rooms are equipped with a unit bath.
Guests staying with us can use the adjacent hot spring facility.
* Depending on the plan, it may not be available.

Please tell me the size of the bed

Twin: 100cm x 195cm x 2 units (all rooms)
Extra bed: 90cm x 195cm *This will be a sofa bed.

Is Wi-Fi available?

Available for free.
There is a guide to your room.

Is there a rental service for wheelchairs and strollers?

There is one wheelchair available. There are no strollers.

Do you have non-smoking rooms? Also, are there rooms where smoking is allowed?

All rooms are non-smoking. There is one designated smoking area outside the building.

Is there a microwave in the hotel?

It is located on the first floor.

Is there an ice machine?

Located on the first floor. Transparent cups are also provided.

Is there a vending machine?

There are beverage vending machines on the 1st and 2nd floors.
The snack vending machine is located on the second floor.
There is also an ice cream vending machine installed on the way to the bathing area.

What is a gown?

The fabric is thin, and it is a jinbei type with a separate top and bottom. (Available in two colors for indoor use: brown and pink)
If you need a children's gown, please let the staff know. (Brown, Pink)
*Each item is available in one size only.

Can I store my luggage before check-in or after check-out?

It is possible. Please let the staff know.
At that time, we will provide you with a voucher.
Please refrain from food.

Is it possible to send luggage to the hotel in advance?

It is possible, but please adhere to the following.
■Method: Please be sure to use prepaid. We cannot accept cash on delivery at all. (Temporary cash on delivery is also not allowed.)
■Shipping: We kindly ask that you send it the day before your stay or on the day of your stay.
Additionally, when sending, please be sure to write the 'Name of the Booker' in full on the invoice.
■Notes■ We cannot accept perishable items, hazardous materials, items with unpleasant odors, cash, valuables, pharmaceuticals, correspondence, fragile items, dangerous goods, or packages that require temperature and humidity control, such as cool delivery.
In that case, the shipping/return costs will be borne by the customer (cash on delivery, etc.). Thank you for your understanding.

Is there a delivery service?

Cash on delivery shipping from the hotel is available.

Can I check in earlier than the scheduled time?

It is possible. If you check in by 23:59, no contact is necessary. If it will be after midnight, please inform the hotel.

About the Building and Room Facilities

Restaurant: Please tell me the name of the restaurant.

"Seian Kyomachibori Rikyuu" Pronunciation: Seian Kyomachibori Rikyuu
supervised by the chef of a Michelin one-star restaurant.

Restaurant: Please tell me the location and capacity of the restaurant.

Located on the second floor of the hotel spa building.
The capacity is 108 seats, and there are also private rooms for 6 people in 2 rooms.

Restaurant: Please tell me the details and prices of the breakfast.

Please check the restaurant page →here

Please tell me the restaurant's hours of operation

-Breakfast-
Weekdays: 7:00 AM - 9:00 AM (Last Order)
Weekends and Holidays: 6:30 AM - 9:00 AM (Last Order)

-Lunch-
11:00 AM - 2:30 PM (Last Order)

-Dinner-
5:00 PM - 9:30 PM
(Last Order)
*Currently, we are operating with shortened hours. Please refer to the restaurant page for details.

* Please note that the schedule may change during busy periods such as the year-end and New Year holidays.

Restaurant: Can we hold a private party?

We accept inquiries by phone. Contact: 072-463-1603

Onsen: Please tell me about the bathing facilities.

Bathing Facility Name: Aqua Ignis Kansai Airport Senshu Onsen
Operating Hours: 7:00 AM - 12:00 AM (Last entry at 11:30 PM)
Bathing Details: It features a natural observatory hot spring with views of the sea and aircraft takeoffs and landings, along with a mineral mist sauna that has detoxifying effects.

Onsen: Please tell me about the bathing fees.

【General Individual】
Weekdays
　Adults (Middle School and above): 700 yen
　Children (3 years old to Elementary School): 350 yen
Weekends and Holidays
　Adults (Middle School and above): 800 yen
　Children (3 years old to Elementary School): 400 yen
* During special periods such as Golden Week, Obon, and New Year's holidays, weekend and holiday rates will apply.
Guests can use it for free. Face towels are available for rent at the bathing facilities. Please bring bath towels and amenities from your room.

Onsen: Please tell me about the fees for towels and bath towels.

[General Individuals]
Rental: Face Towel 100 yen / Bath Towel 200 yen
Sale: Face Towel 200 yen / Bath Towel 400 yen
Guests are required to bring bath towels and any necessary amenities from their rooms. (Please return them to your room upon departure.) Face towels are available for rent at the bathing facilities.

Hot Springs: Please tell me about the amenities for sale.

Rental towel: 100 yen, Sale towel: 200 yen, Rental bath towel: 200 yen, Sale bath towel: 400 yen, Basic skincare set: 250 yen (Cleansing, Face wash, Toner, Emulsion)
Toothbrush: 100 yen, Hairbrush: 100 yen, Razor: 100 yen, Shower cap: 50 yen

Onsen: Please tell me how to use it.

[General Individuals]
Please purchase tickets at the ticket vending machine or at the front desk.
Please bring your room key and visit the bathing front desk, where we will ask for your name, room number, and number of guests.
* You need to go to the front desk for each bath.

Hot Springs: Can I use them if I have tattoos?

We apologize, but this service is not available.

Cafe: Please tell me about the cafe in the bathing facility.

Weekday Hours: 9:00 AM - 9:00 PM
Business hours on weekends and holidays: 8:00 AM - 9:00 PM
Number of seats: 23 seats Price: 300 yen and up
Menu: Alcohol, soft drinks, soft serve ice cream, etc.

Please tell me about the souvenir shop in the bathing facilities.

Weekday Hours: 9:00 AM - 9:00 PM
Business hours on weekends and holidays: 8:00 AM - 9:00 PM

Where is the nearest convenience store?

There is a Lawson store. (Izumisano Rinku Store, both are a 10-minute walk)
Although it is not a convenience store, there is also a 24-hour supermarket called "Trial." (10-minute walk)

Where is the nearest pharmacy?

Discount Drug Cosmos Rinku Store
Rinku Town Pharmacy

Are there any member benefits?

Thank you. Please check on our official website: Member Point Benefits

What security measures are in place?

We monitor 24 hours a day with security cameras installed inside and outside the hotel.
The hotel is locked after midnight, so only guests can enter.
Additionally, the automatic doors to the guest room building cannot be used without a card key.

Nearby Facilities (Hospital)

Rinku General Medical Center 072-469-3111