Scope of Application

Article 1

• 1. The accommodation contract concluded between the hotel and the guest, as well as related contracts, shall be governed by the provisions of these terms and conditions. Matters not stipulated in these terms shall be governed by laws, regulations, or generally established customs.
• 2. If the hotel agrees to special terms within the scope that does not violate laws or customs, those special terms shall take precedence regardless of the provisions of the preceding paragraph.

Application for Accommodation Contract

Article 2

• 1. A person who intends to apply for an accommodation contract with the hotel must notify or submit the following items to the hotel.
• • (1) Guest Name
  • (2) Check-in Date and Expected Arrival Time
  • (3) Accommodation Fee (Generally based on the basic accommodation rate in Appendix 1)
  • (4) When staying in a pet-friendly room, a copy of the hotel’s prescribed accommodation consent form and vaccination certificates for the accompanying pet issued within the past year (two documents: rabies and combination vaccine covering three or more types) must be submitted.
  • (5) Other matters deemed necessary by the hotel
• 2. If only persons under 18 years old are staying, a consent form from a guardian must be submitted.
• 3. Even if the guest is 18 years old, if staying only with high school students, a consent form from a guardian must be submitted.
• 4. One consent form must be submitted per guest for the two preceding items.
• 5. Accommodation is not allowed for guests under 15 years old staying alone; a guardian must accompany them.
• 6. The person who made the accommodation application shall promptly submit the guest list containing the guest's name, address, phone number, etc., immediately upon the hotel's request, even after the accommodation contract has been established.
• 7. The hotel may contact the guest by phone or email to confirm the reservation on any day prior to the scheduled stay.
• 8. If a guest requests to extend their stay beyond the reserved dates during their stay, the hotel will treat that request as a new accommodation contract application at the time the request is made.

Establishment of Accommodation Contract

Article 3

• 1. The accommodation contract shall be established when the hotel accepts the application mentioned in the preceding article. However, this does not apply if the hotel proves that it did not accept the application.
• 2. For pet-friendly rooms, if the accommodation consent form prescribed by the hotel and the specified vaccination certificate are not submitted by the deadline designated by the hotel, the hotel may not accept the application.
• 3. Even if our hotel displays incorrect accommodation rates on its website or provides incorrect accommodation rates by phone or other means, and a lodging contract application is made based on those rates and accepted by our hotel, if the rates are significantly lower compared to the accommodation rates for dates before and after, and there is no indication or notice explaining the reason for the low rates such as "limited," "special," or "campaign," the lodging contract may be declared invalid. In such cases, we will promptly notify you accordingly.
• 4. When the accommodation contract is established, you shall pay a deposit determined by the hotel, up to the amount of the basic accommodation fee for the stay period, by the date specified by the hotel.
• 5. The deposit will first be applied to the accommodation fee that the guest is ultimately required to pay. If circumstances arise to apply the provisions of Articles 6 and 18, the deposit will be applied in the order of penalty fees first, followed by compensation fees. If there is any remaining balance, it will be refunded at the time of payment of the fees under Article 12.
• 6. If the deposit is not paid by the date specified by the hotel, the accommodation contract shall lose its effect. However, this applies only when the hotel has notified the guest of the specified deposit payment deadline.

Special provision that no deposit payment is required

Article 4

• 1. Notwithstanding the provisions of the preceding Article, Paragraph 4, our hotel may agree to a special provision that no deposit payment is required after the contract is concluded.
• 2. When accepting an application for a lodging contract, if our hotel does not require the payment of a deposit or does not specify a payment deadline for the deposit, it shall be treated as having agreed to the special provision in the preceding paragraph.

Refusal of Accommodation Contract Conclusion

Article 5

Our hotel may refuse to enter into a lodging contract in the following cases.

• (1) When the accommodation application does not comply with these terms and conditions.
• (2) When there are no available rooms due to full occupancy.
• (3) When a person intending to stay is recognized as likely to engage in acts that violate laws, public order, or good morals in relation to lodging.
• (4) When a person intending to stay makes complaints or demands without reasonable grounds within the hotel, and it is recognized that there is a risk of disturbing the peaceful order within the hotel.
• (5) When a person intending to stay is recognized as belonging to an organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, an associate of an organized crime group, or other antisocial forces.
• (6) When a person intending to stay causes significant inconvenience to other guests through their behavior.
• (7) When the hotel determines that a pet accompanying the guest may cause inconvenience to other guests due to aggression, biting, chasing, excessive barking, or similar behavior.
• (8) When it becomes clear that the person is infected with an infectious disease, etc., requiring response as an accommodation facility based on laws, regulations, or public guidelines.
• (9) When a companion pet is suspected of having an infectious disease.
• (10) When a person makes violent demands toward the hotel or its employees in relation to their stay, or repeatedly makes demands that impose an excessive burden and are likely to significantly obstruct the provision of accommodation services to other guests. However, this excludes legitimate requests for the removal of social barriers due to disabilities and other requests that should be considered under laws and regulations.
• (11) When accommodation cannot be provided due to natural disasters, facility malfunctions, or other unavoidable reasons.
• (12) When the person intending to stay is in a state of heavy intoxication or similar condition and is deemed likely to cause significant inconvenience to other guests.
• (13) When the person applying for accommodation conceals their commercial purpose in the application.
• (14) In addition, when the hotel objectively determines based on facts that there is a legitimate reason to refuse the conclusion of the accommodation contract in light of the Hotel Business Act, other laws, or public guidelines.

Guest's Right to Cancel Contract

Article 6

• 1. Guests can request to cancel their accommodation contract with the hotel.
• 2. If guests cancel all or part of their accommodation contract, the hotel will charge a cancellation fee as specified in Appendix 2.
• 3. If the guest does not arrive by 10:00 p.m. on the day of the accommodation without contacting the hotel (or, if an expected arrival time has been specified in advance, within two hours after that time), the hotel may consider the accommodation contract canceled by the guest and handle it accordingly.

Right to Terminate Contract at Our Hotel

Article 7

• 1. Our hotel may terminate the accommodation contract in the following cases.
  
  • (1) When it is likely or recognized that the guest has engaged in acts that violate laws, public order, or good morals.
  • (2) When a guest makes complaints or demands without reasonable grounds within the hotel and is recognized as disturbing the peaceful order within the hotel.
  • (3) When it is recognized that the guest corresponds to an organized crime group, a member of an organized crime group, a quasi-member of an organized crime group, a person related to an organized crime group, or other antisocial forces.
  • (4) When behavior causes significant inconvenience to other guests.
  • (5) When the accompanying pet is judged by the hotel to potentially cause inconvenience to other guests due to aggression, biting, chasing, excessive barking, or similar behavior.
  • (6) When it becomes clear that the guest is infected with an infectious disease, etc., requiring response as an accommodation facility based on laws, regulations, or public guidelines.
  • (7) When the accompanying pet is suspected of having an infectious disease.
  • (8) In relation to accommodation, when violent demands are made to the hotel or its employees, or when repeated demands impose an excessive burden that is likely to significantly obstruct the provision of accommodation services to other guests. However, this excludes legitimate requests for the removal of social barriers due to disabilities and other requests that should be reasonably accommodated under laws and regulations.
  • (9) When it is not possible to accommodate due to reasons caused by natural disasters or other force majeure.
  • (10) When it is recognized that due to being heavily intoxicated or similar condition, there is a risk of causing significant inconvenience to other guests, or when engaging in behavior that causes significant inconvenience.
  • (11) When smoking in places other than those designated, tampering with fire-fighting equipment, or failing to comply with other prohibited acts stipulated in the "Usage Rules" set forth in these terms and conditions.
  • (12) When it is found after the accommodation contract has been established that any of the items in Article 5 apply.
  • (13) When the guest does not promptly comply without a valid reason with a request from the hotel to submit necessary information.
  • (14) When attempting to bring a pet into a guest room other than the pet-friendly rooms designated by the hotel.
  • (15) When a guest staying with a pet engages in conduct that violates the hotel's dog room usage rules.
• 2. When the hotel cancels the accommodation contract based on the preceding paragraph, if the reason for cancellation falls under item 9 of the preceding paragraph, the hotel will refund the charges for accommodation services, etc., that the guest has not yet received.
• 3. In cases of cancellation for reasons other than those in the preceding paragraph, fees for accommodation services not yet provided will also be charged as a penalty and will not be refunded.

Accommodation Registration

Article 8

• On the day of accommodation, guests are required to register the following information at the front desk of our hotel.
  
  • (1) Name, age, gender, address, and contact information of the guest
  • (2) For foreigners, nationality, passport number, place of entry, and date of entry
  • (3) Departure date and scheduled departure time
  • (4) Other matters deemed necessary by our hotel

Room Usage Time

Article 9

• 1. The time during which guests can use the hotel rooms is from 3:00 PM to 10:00 AM the following day.
• If staying consecutively, you may use the room all day except on the arrival and departure dates.
  

* Extension of use may not be available depending on the room availability on the day.

Compliance with Terms of Use

Article 10

Guests are required to follow the "Rules of Use" specified in these terms while on the hotel premises.

Facility Information

Article 11

• 1. Please refer to the guest room guide for information on the operating hours, usage methods, and other details of the various facilities within the hotel.
• 2. Facility operating hours and other details may be temporarily changed when necessary and unavoidable.

Payment of Fees

Article 12

• 1. The breakdown of accommodation fees that guests should pay is as stated in Appendix 1.
• 2. Payment of accommodation fees, etc. shall be made at the front desk either at check-in or when requested by the hotel, using currency or credit cards recognized by the hotel, or other equivalent methods.
• 3. Even if the hotel has provided the guest room and it has become available for use, the accommodation fee will still be charged if the guest voluntarily does not stay.

Our Hotel's Responsibility

Article 13

• 1. Our hotel will compensate for damages caused to guests in the performance of the accommodation contract and related contracts, or due to their non-performance. However, this does not apply if the cause is not attributable to our hotel.
• 2. Our hotel is enrolled in inn liability insurance to respond to emergencies such as fire.

Handling when the contracted guest room cannot be provided

Article 14

• 1. If our hotel is unable to provide the contracted guest room to the guest, we will, with the guest's consent, arrange for another accommodation under similar conditions as much as possible.
• 2. If we are unable to arrange another accommodation, we will pay the guest a compensation amount equivalent to the penalty fee, which will be applied as damages. However, if the inability to provide the guest room is not due to reasons attributable to our hotel, we will not pay the compensation.

Handling of Deposited Items

Article 15

• 1. As a general rule, our hotel does not keep guests' belongings at the front desk. However, if under special circumstances the hotel accepts guests' belongings, cash, or valuables for safekeeping, and loss, damage, or other harm occurs to those items, we will compensate for the damage except in cases of force majeure.
• 2. Regarding cash and valuables, if our hotel requests the guest to declare the type and value and the guest fails to do so, the hotel will compensate for damages up to a limit of 150,000 yen.
• 3. For items managed and stored by the guest themselves, if damage occurs due to reasons attributable to the hotel, the hotel will compensate for such damage. However, for items whose type and value were not declared in advance, compensation will be limited to 50,000 yen unless there is intentional or gross negligence on the part of the hotel.

Storage of guests' luggage or personal belongings

Article 16

• 1. As a general rule, our hotel does not accept or store guests' luggage in advance. However, we will store luggage that arrives prior to the guest's stay only if the hotel has given prior consent due to special circumstances.
• 2. If luggage or personal belongings are left behind after checkout and the owner is identified, we will contact the owner and ask for instructions.
• 3. If there are no instructions from the owner or if the owner cannot be identified, the items will be kept for seven days including the day they were found, and then handed over to the nearest police station.

Parking Responsibility

Article 17

When guests use the hotel's parking lot, the hotel provides a parking space but does not assume responsibility for managing the vehicles. However, if damage is caused due to the hotel's intentional act or negligence in managing the parking lot, the hotel will be liable for compensation.

Guest Responsibility

Article 18

• 1. When the hotel suffers damage due to the intentional or negligent acts of the guest, the guest shall compensate the hotel for such damage.
• 2. To smoothly receive the accommodation services based on the lodging contract, if the guest recognizes that services different from the contract content have been provided, please promptly notify the hotel.
• 3. If smoking is found in the guest room, we will charge the room closure fee listed in Appendix 3.

Refusal of Continued Use

Article 19

The hotel may refuse to allow continued use in the following cases.

• (1) When there has been an undesirable act toward the hotel, or it is recognized that there is a risk of such an act being committed.
• (2) When the guest violates these terms and conditions or the usage rules, or when the hotel determines that there is a risk of such violation.

Jurisdiction and Governing Law

Article 20

Disputes concerning accommodation contracts between the hotel and guests shall be governed by Japanese law, and the Toyohashi Summary Court or Nagoya District Court shall have exclusive jurisdiction.

Notes

(1) Taxes will be included in the price.
(2) The basic accommodation fee is based on the rates displayed on our hotel's website and other platforms.
There are no child rates.

(Note)
1.% is the ratio of the cancellation fee to the basic accommodation charge.
2. If the contract period is shortened, a penalty equivalent to one day (the first day) will be charged regardless of the number of days shortened.
3. In the case of groups of 100 or more, if a special separate accommodation contract is concluded and a penalty clause is clearly stated, it shall be governed by the separately concluded contract.