Information on Measures Against COVID-19

　　Information on COVID-19 Prevention Measures

[ Strengthening of Sanitation Standards ]

■Employee Preventive Measures

We implement basic preventive measures such as employee gargling, hand washing, disinfection using agents, and wearing masks.

・Temperature checks are conducted for employees upon arrival, and they fill out a health management sheet.

■Measures for the Front Desk, Lobby, and Shared Areas within the Facility

・Contactless check-in and check-out with staff is available.（*Excluding Ginza）

・Hand sanitizer is provided at the hotel entrance and front desk.

We regularly disinfect contact points that multiple people touch (touch panels, payment machines, door knobs, phones, elevator buttons, vending machines, game machines, etc.). (Available 24 hours)

We are unlocking the front entrance and windows for ventilation. Additionally, some hotels have introduced air purifiers.

・In some hotels with large public baths, we ask that you avoid using them during busy times.

■Measures in Guest Rooms

- We will ensure thorough ventilation during cleaning.

We will focus on disinfecting contact points that multiple people touch (such as light switches, doorknobs, remote controls, etc.).

・Air purifiers are introduced in some hotels.

■Measures in the Restaurant

・Hand sanitizer is available for customer use at the restaurant entrance. We kindly ask that you sanitize your hands upon entering.

・Contact areas (toilets, waiting seats, cashiers, etc.) are regularly disinfected using disinfectant. Additionally, tables and seats are disinfected before the next customer is guided to them.

・We kindly ask that you wear a mask when not eating and refrain from loud conversations.

Except for some restaurants, meals are served in a one-plate or cafeteria style rather than a buffet.

- In buffet service locations, we will increase the frequency of replacing and exchanging dishes and tongs.

・Social distancing will be maintained by reducing the number of seating tables.

[Request to Customers Regarding Infection Prevention Measures]

・We kindly ask for your cooperation with the temperature check upon arrival.

We ask that you use the hand sanitizer provided in the hotel and wear a mask.

If symptoms such as fever, cough, or sore throat are confirmed, we may ask you to follow the instructions from the health department or medical institutions and to remain in your room or refrain from going out.

・There may be restrictions on the number of people and time limits in shared facilities such as dining areas and large public baths.