We would like to report the current status of the investigation regarding the unauthorized access incident involving the external service operator (Rakus Light Cloud Co., Ltd.), to whom we outsource the distribution of our company’s email newsletter, as announced on October 22, 2026.
We have received a report on the investigation status from the external specialized agency through the contracted company. As of today, no facts confirming the leakage of personal information related to our hotel members have been found. Additionally, no misuse of personal information or secondary damages related to this matter have been confirmed.
We would like to once again sincerely apologize for the great concern and inconvenience caused to our hotel members and all related parties at the time of the initial announcement.
[Current Investigation Status]
◦ Presence of Personal Information Leakage: None confirmed at this time
◦ Status of secondary damage occurrence: None confirmed at this time
We will continue to closely monitor the investigation status at the subcontractor, and if any new facts that should be disclosed are identified, we will promptly report them.
We take this situation very seriously and will further strengthen the auditing and guidance of the security management systems of our contracted vendors, while continuing our efforts to improve the safety of our own systems.
We sincerely ask for your continued patronage of our group hotels.
<Inquiries Regarding This Matter>
H.I.S. Hotel Holdings Co., Ltd. Customer Service Desk
050-1743-0810
For reference below
Notice Regarding the Possibility of Personal Information Leakage (October 22, 2026)