Frequently Asked Questions | Henn na Hotel Express Osaka Namba Nipponbashi Annex

About Your Reservation

(Question) Can I make a reservation by phone or email?: (Example answer) When making a reservation by phone, please call the Customer Center at (06-6213-8700). We apologize, but we do not accept reservations by email.

I would like to confirm my reservation details. How can I do that?: If you would like to check by yourself on the web, please check from the "My Page" on the official website or from the "Accommodation Reservation Confirmation Email." If you made a reservation from a site other than the official website, please contact the site where you made the reservation.

About Your Stay

(Question) It looks like I will be late for check-in: (Example answer) No need to contact us if you check in between 1:00 PM and 11:59 PM. If you will arrive after midnight, please notify the hotel at (06-6213-8700).

Is it possible to check in after 12 AM?: It is possible. However, since the hotel entrance is locked after midnight, please call us or ring the intercom next to the entrance.

What time is check-in and check-out? (Can it be extended?): Check-in is from 2:00 PM, and check-out is until 10:00 AM. If you use the room past the check-out time, an extension fee will be charged. You can extend your stay for up to 2 hours at 1,500 yen (tax included) per hour. *Please note that extensions may be declined depending on the availability on the day.

Can I check in earlier than the scheduled time?: We apologize, but early check-in is not available at our hotel. Also, if you check in between 2:00 PM and 11:59 PM, no prior notice is required. If you plan to arrive after midnight, please contact the hotel.

Please tell me about co-sleeping with children: Children under 6 years old who share a bed with an adult will not be charged for accommodation. Bed sharing is limited to up to 2 children per room. Using a bed only for children or bed sharing for those aged 6 and over will incur the same room charge as an adult. Amenities, towels, and pillows will not be provided for children sharing a bed.

Are there baby beds or bed guards available?: We apologize, but our hotel does not have baby beds or baby guards.

Is it possible to stay with only minors?: If guests under 18 years old will be staying, a consent form from a legal guardian is required. ※ For guests under 15 years old (junior high school students), accompaniment by a guardian is mandatory. Please send the consent form in advance by email or postal mail. If sending by email, please send it to the hotel's email address (info-nipponbashi-annex@hennnahotel.com). 〒542-0072 2-4-10 Takatsu, Chuo-ku, Osaka City (Please note that shipping/postage fees will be borne by the customer.) ※ If the consent form cannot be confirmed, we may refuse accommodation. You can download the consent form from this link: https://www.hennnahotel.com/nishishinsaibashi/wp-content/themes/nishishinsaibashi/pdf/consent_form.pdf ※ If the legal guardian's consent cannot be confirmed at check-in, after confirmation by phone or other means on the spot, please submit the signed consent form by fax or postal mail at a later date.

If I book multiple rooms, can you arrange adjacent rooms?: We will do our best to accommodate your request. Please note that we may not be able to fulfill your request depending on the congestion on the day. Thank you for your understanding in advance.

Are pets allowed to stay?: Pets are not allowed to stay.

About the Building and Room Facilities

(Question) Please tell me the capacity of the guest room.: (Example answer) It varies depending on the room type. We have rooms for 1 to 3 guests (including children sharing a bed).

Is there parking available?: There is no parking available at our facility. We apologize for the inconvenience, and kindly ask you to use nearby coin-operated parking lots.

About Services and Facilities

(Question) Can I leave my luggage before check-in or after check-out?: (Example Response) On the day of check-in and the day of check-out only, guests can use the free lockers at the front desk exclusively for hotel guests. If there are no available lockers, please rest assured that hotel staff will assist you. If luggage left in the lockers is abandoned, it will be collected after 2:00 AM, and a fee of 1,000 yen per night will be charged from the following day. Luggage left for more than two weeks may be disposed of. Additionally, we cannot accept valuables, fragile items, fresh foods, frozen or refrigerated items, live animals, flammable products, or any other items deemed difficult for staff to store. The hotel is not responsible for any loss, theft, or damage to stored luggage. Thank you for your understanding in advance.

How many card keys are there?: Room card keys can only be issued for the number of guests staying.

Is Wi-Fi available?: Available for free. Please check your room key or the in-room TV information screen for the password and other details.

Is there a stroller rental available?: There is none.

Is smoking allowed in the rooms?: We apologize, but the entire hotel is completely non-smoking. If you wish to smoke, please use the smoking area located on the first floor. In the event that smoking is confirmed inside guest rooms or within the facility, we will charge a cleaning fee for the room as well as compensation for the loss of room sales. For more details, please check the following link: https://www.hennnahotel.com/osaka-nipponbashi-annex/agreement/

Are there ice machines and water dispensers available?: Yes, it is available for free on the first floor. Please use the provided plastic cups.

Is there a vending machine?: Yes, it is located in the restaurant area, to the right side of the trash bin.

Is there a coin laundry in the hotel?: Yes, it is located on the first floor. You can do laundry and drying. Also, if you need coins, you can exchange them at the payment machine used during check-in.

Is there a microwave?: There is a microwave oven for breakfast in the restaurant area, but since the time and wattage are preset, items brought from outside cannot be used.

Can I send my luggage to the hotel in advance?: If you follow the instructions below, it will be possible. ■ Method: Please be sure to use "prepaid" shipping. We do not accept cash on delivery under any circumstances. (Temporary prepaid is also not accepted.) ■ Shipping time: Please send your package with a delivery date specified as the day before or the day of your stay. Also, when sending, please be sure to write the full name of the reservation holder on the shipping label. ■ Notes: We regret that we cannot accept valuables, fragile items, electrical appliances, perishable goods, hazardous materials, pharmaceuticals, letters, items with strong odors, temperature- or humidity-controlled shipments such as cool delivery, or any items that our hotel deems as such, as well as any packages we refuse based on their contents. In such cases, shipping and return shipping fees will be borne by the customer (cash on delivery, etc.). Thank you for your understanding in advance.

Is there room service? (Can you deliver a birthday cake, etc.?): There is none.

Is there a hotel concierge?: There is none.

What security measures are in place?: Security cameras installed inside and outside the hotel are monitored 24 hours a day. The hotel is locked after midnight, so only guests can enter the premises.

Q. Can you issue a qualified invoice or receipt (invoice)?: A. Yes, receipts can be issued for both prepayment and on-site payment when booking through the official website. ※ If you make a prepayment reservation through the official booking site, you can also use the web receipt from your My Page. However, it has been confirmed that some overseas booking sites' prepayment systems do not comply with Japan's domestic invoice system (qualified invoices/receipts). ■ Major overseas booking sites confirmed - as of February 1, 2024 - agoda Booking.com Expedia Trip.com (formerly C-trip) ※ Listed in alphabetical order If you make a prepayment reservation through an overseas booking site, the hotel cannot issue a receipt, so we recommend booking through the official reservation site. For reservations made through overseas booking sites, the hotel will only issue receipts for on-site payments. Also, when booking through domestic travel sites (such as Rakuten Travel, Jalan.net), please note that receipts cannot be issued by the hotel for prepayment reservations. If you need a receipt, please contact each travel site directly.