Frequently Asked Questions | Henn na Hotel Express Osaka Namba Nipponbashi

About Your Reservation

Can I make a reservation by phone or email?: For reservations by phone, please call our Customer Center at (06-6212-9300). We apologize, but we do not accept reservations by email.

What types of rooms can be booked at Henn na Hotel Express Osaka Namba Nipponbashi?: The room types at Henn na Hotel Express Osaka Namba Nipponbashi are as follows:
・Double Room
・Twin Room
Universal Room
*For reservations of Universal Rooms, please call the Customer Center at (06-6212-9300).

When does the cancellation fee apply?: Please check the "Cancellation Policy" in the plan details, as it depends on the reservation plan.

Can I change or cancel my reservation by phone or email?: We apologize, but we do not accept changes or cancellations of reservations made by phone or email. If you made your reservation online, please proceed with the necessary procedures on the same website where you made your reservation.

I would like to confirm my reservation details. How can I do that?: If you would like to check by yourself on the web, please check from the "My Page" on the official website or from the "Accommodation Reservation Confirmation Email." If you made a reservation from a site other than the official website, please contact the site where you made the reservation.

It looks like my check-in will be late.: No need to contact us if you check in between 14:00 and 23:59.
If you will be arriving after midnight, please contact the hotel at (06-6212-9300).

What are the check-in and check-out times? (Can they be extended?): At Henn na Hotel Express Osaka Namba Nipponbashi, check-in is from 2:00 PM and check-out is until 10:00 AM.
Use beyond the checkout time will incur an extension fee. From 10:00 to 12:00, a charge of 1,500 yen (tax included) per room per hour applies. After 12:00, if rooms are available on the same day, a charge of 100% of the accommodation fee will be applied.

Is it possible to check in after 12 AM?: It is possible. However, after 12:00 AM, the hotel entrance will be locked, so please ring the intercom located next to the entrance (outside).

Is it possible to stay with only minors?: If guests under 18 years old will be staying, a consent form from a guardian is required. (For guests under 15 years old, accompaniment by a guardian is mandatory.)
Please send the consent form by mail, fax, or email before check-in. You can download the consent form here. ＜Mail＞〒542-0073 Osaka Prefecture, Osaka City, Chuo-ku, Nipponbashi 1-5-20 Henn na Hotel Express Osaka Namba Nipponbashi
＜FAX＞ 06-6212-9301
<MAIL> info-nipponbashi@hennnahotel.com
* We apologize for the inconvenience, but we kindly ask that you bear the shipping/handling fees.
*If we are unable to confirm the consent form, we may have to decline your stay.

Please tell me about co-sleeping with children.: If children under 6 years old share a bed with an adult, there is no charge for the child's accommodation. Using a bed exclusively for children or sharing a bed for those aged 6 and over will incur the same room charge as an adult. Amenities, towels, and pillows are not provided for children sharing a bed.

How many minutes is it from the nearest station on foot?: It is a 1-minute walk from Kintetsu Namba Line Kintetsu Nipponbashi Station and Osaka Metro Sakaisuji Line / Sennichimae Line Nipponbashi Station Exit 6.

Do you have non-smoking rooms?: The entire building is non-smoking. (Electronic cigarettes are also prohibited.) Please use the outdoor smoking area when smoking.
If smoking is confirmed in the guest room or facility, we will charge for the cleaning fee due to smoking and compensation for the loss of room sales.

Is the bath and toilet separate?: All rooms have separate baths and toilets.
*Only the Universal Room features a unit bath with the bath and toilet in the same room.

What is a gown?: Only one-piece type made of thin fabric (for use inside guest rooms only). Please feel free to use them, as they are available at the front desk.

Can I store my luggage before check-in or after check-out?: Available for use. There are free lockers at the front desk, so please leave your belongings there.
If there are no available lockers, please rest assured that hotel staff will assist you.

Is there parking available?: There is no parking available. We apologize for the inconvenience, but please use nearby coin-operated parking lots, etc. (Nearby parking lots are not affiliated parking lots.)

Is there a vending machine?: Located on the 1st floor restaurant. Alcoholic beverages are not available.

Is there an ice machine?: It is installed in the restaurant on the first floor.

Is there a coin laundry?: We sincerely apologize, but there is no coin laundry available on the premises.
Please use the nearby coin laundry.

Can I send my luggage, such as a suitcase, to the hotel in advance?: It is possible, but please be sure to use "prepaid". We cannot accept any shipments that are "cash on delivery". (Temporary payments are also not allowed.) Please adhere to the following.
■Shipping: Please send it on the day before or the day of your stay. Additionally, when sending, please be sure to write the "guest name" in full on the invoice.
■Important Notice: We regret to inform you that we do not accept any valuables, fragile items, electrical appliances, perishable goods, hazardous materials, pharmaceuticals, letters, items with strong odors, temperature- or humidity-controlled shipments such as cool deliveries, or any items that our hotel deems as such, as well as any items we refuse based on their contents.
In such cases, shipping and return shipping fees will be borne by the customer (cash on delivery, etc.). Please understand this in advance.

Is there a delivery service?: We only accept cash on delivery. Please ask at the front desk when using this service, as the invoice will be provided there.

What security measures are in place?: Security cameras installed inside and outside the hotel are monitored 24 hours a day. The hotel is locked after midnight, so only guests can enter the premises.