Frequently Asked Questions | Henn na Hotel Express Osaka Namba Nipponbashi

About Your Reservation

Can I make a reservation by phone or email?: For reservations by phone, please call our Customer Center at (06-6212-9300). We apologize, but we do not accept reservations by email.

What types of rooms can be booked at Henn na Hotel Express Osaka Namba Nipponbashi?: The room types at Henn na Hotel Express Osaka Namba Nipponbashi are as follows:
・Double Room
・Twin Room
Universal Room
*For reservations of Universal Rooms, please call the Customer Center at (06-6212-9300).

When does the cancellation fee apply?: Please check the "Cancellation Policy" in the plan details, as it depends on the reservation plan.

It looks like my check-in will be late.: No need to contact us if you check in between 14:00 and 23:59.
If you will be arriving after midnight, please contact the hotel at (06-6212-9300).

What are the check-in and check-out times? (Can they be extended?): At Henn na Hotel Express Osaka Namba Nipponbashi, check-in is from 2:00 PM and check-out is until 10:00 AM.
Use beyond the checkout time will incur an extension fee. From 10:00 to 12:00, the charge is 1,500 yen (tax included) per room per hour. After 12:00, if there are vacancies on the same day, a full night's stay charge will be applied.

Is it possible to stay with only minors?: If guests under 18 years old will be staying, a consent form from a guardian is required. (For guests under 15 years old, accompaniment by a guardian is mandatory.)
Please send the consent form by mail, fax, or email before check-in. You can download the consent form here.<br/>＜Mail＞〒542-0073 Osaka Prefecture, Osaka City, Chuo-ku, Nipponbashi 1-5-20 Henn na Hotel Express Osaka Namba Nipponbashi
＜FAX＞ 06-6212-9301
<MAIL> info-nipponbashi@hennnahotel.com
* We apologize for the inconvenience, but we kindly ask that you bear the shipping/handling fees.
*If we are unable to confirm the consent form, we may have to decline your stay.

Do you have non-smoking rooms?: The entire building is non-smoking. (Electronic cigarettes are also prohibited.) Please use the outdoor smoking area when smoking.
If smoking is confirmed in the guest room or facility, we will charge for the cleaning fee due to smoking and compensation for the loss of room sales.

Are the bath and toilet separate?: All rooms have separate baths and toilets.
*Only the Universal Room features a unit bath with the bath and toilet in the same room.

Can I store my luggage before check-in or after check-out?: Available for use. There are free lockers at the front desk, so please leave your belongings there.
If there are no available lockers, please rest assured that hotel staff will assist you.

Is there a vending machine?: Located on the 1st floor restaurant. Alcoholic beverages are not available.

Is there a coin laundry?: We sincerely apologize, but there is no coin laundry available on the premises.
Please use the nearby coin laundry.

Can I send my luggage, such as a suitcase, to the hotel in advance?: It is possible, but please be sure to use "prepaid". We cannot accept any shipments that are "cash on delivery". (Temporary payments are also not allowed.) Please adhere to the following.
■Shipping: Please send it on the day before or the day of your stay. Additionally, when sending, please be sure to write the "guest name" in full on the invoice.
■Important Notice: We regret to inform you that we do not accept any valuables, fragile items, electrical appliances, perishable goods, hazardous materials, pharmaceuticals, letters, items with strong odors, temperature- or humidity-controlled shipments such as cool deliveries, or any items that our hotel deems as such, as well as any items we refuse based on their contents.
In such cases, shipping and return shipping fees will be borne by the customer (cash on delivery, etc.). Please understand this in advance.