Online booking

 

FAQ

Can I make a reservation by telephone / e-mail?

When making a reservation by phone, please call our reservation center (050-5210-5310). Reception hours are from 10: 00-18: 00.
Unfortunately, we don’t take reservations via e-mail.

How many rooms can I make a reservation with one reservation?

You can book up to 4 rooms. In case of more than 4 rooms, we will accept as a group reservation. Please contact the call center.

I'd like to confirm the reservation details, how can I do it?

For reservation records you booked via our call centers, you can check at the call center.
When you check on WEB by yourself, “My Page” on the official website
Or please confirm from “Reservation confirmation email”.
In case of reservation from other than the official website, please contact the reserved site.

Can I change or cancel my reservation details by phone / e-mail?

Changes and cancellations are possible only for those who have made reservations at our call centers.
Unfortunately, we do not accept changes / cancellations of reservations by phone or e-mail.
If you apply via WEB, please proceed on WEB you applied.
When applying from the call center, please contact the call center.

How long can we change from the official website?

We will receive it until 23:59 the previous day, but in case of change of number of people / room you may not be able to change depending on availability.

When will the cancellation fee be charged?

Follow the rules of Bookers.

What time is check-in / check-out? Can you extend it?

Check-in 15: 00 ~/ Check-out ~ 11: 00.
An Extended fee will be charged for use after check out time.
From 11:00 to 13:00, 1,500 yen (tax excluded) per hour, after 13: 00, we have 100% accommodation fee only if there is vacant room on that day.

Is it possible to check in after 24 o'clock?

Yes, it’s possible. However, since the hotel entrance is locked after 24 o’clock, please ring the telephone or the interphone next to the entrance.

Can I hasten the scheduled check-in time?

Is possible. If you check in until 23:59 it is unnecessary to contact us. If it will be after 24 o’clock, please inform the hotel.

Is there a crib or bed guard?

Unfortunately, we don’t have a crib or bed guard.

Can we accommodate even under 20 years old?

If you are under 18 years old you need a written consent from parental authority.
※ If you are staying under the age of 15, you must be accompanied by a parent / guardian.
Please send it to the hotel by check-in.
※ If you can not confirm the consent form, we may refuse your stay.
Download agreement from here

How long does it take from the nearest station?

10 minutes by bus from kanazawa Station east Exit bus platform.

Can a large bus stop front of the hotel entrance?

You can stop front of the hotel entrance.

Is it possible to use the restaurant on the day?

We do not currently accept breakfast on the day without prior reservation. Lunch and dinner are available. Please come to the restaurant directly.

How much is the breakfast fee.

Over 12 years old: 1,650 yen
6 ~ 12 years old: 1100 yen
0 ~ 5 years old: free

How many people can fit in each room types?

Double room and Twin Room for up to 2 adults.
Triple Room Adults Max 3 people.
Forth Room Adolts Max 4 people.
Separately, 1 child under 5 years can sleeping existing bed with free of charge.

Can I arrange a neighboring room if I reserve multiple rooms?

We will accept as requests. Please note, depending on the congestion situation of the day, we may not be able to accommodate your request.

Is there a barrier-free room?

We are located. There is a limit in the guest room, please tell us in advance when you make a reservation.

Is the bus / toilet separated?

Depend on the room types.
“standard”type and barrier-free room are together.
Other types are separated.

Please tell me the size of the bed.

Standard Double room 1600 mm,
Standard Twin room 1100 mm,
Japanesque Twin , Large Twin , Forth Room 1200 mm
Triple room 1000 mm.

How many card keys can we get?

1 card for each adults.

Can I use WI-FI?

Free Wi-Fi available in rooms and lobby.

Is there a non-smoking room?

All rooms are non-smoking.

Is there a smoking place?

We installed an ashtray in the left side of the hotel entrance.

Do you have an ice machine?

There is one ice machine on the second floor.

Is there a vending machine?

Vending machines (vending machines of juice and vending machines of ice cream) are installed on the first floor.