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Information on COVID-19 Prevention Measures
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Dear Valued Guests
Thank you very much for using Henn na Hotel Tokyo Hamamatsucho.
In response to the global outbreak of the novel coronavirus,
We have decided to take further measures to 'properly fear and respond appropriately.'
By striving for the "safety" and "health" of our guests and hotel staff more than ever before,
We aim to be a hotel where you can stay with "peace of mind".
[ Strengthening of Sanitation Standards ]
■Employee Preventive Measures
We implement basic preventive measures such as employee gargling, hand washing, disinfection using agents, and wearing masks.
・Temperature checks are conducted for employees upon arrival, and they fill out a health management sheet.
■Measures for the Front Desk, Lobby, and Shared Areas within the Facility
・Contactless check-in and check-out with staff is available (excluding Ginza).
・Hand sanitizer is provided at the hotel entrance and front desk.
・Contact points touched by multiple people (touch panels, payment machines, door knobs, phones, elevator buttons,
Regular cleaning and disinfection will be performed on vending machines and other items. (Available 24 hours)
・The front entrance and windows are unlocked for ventilation.
■Measures in Guest Rooms
- We will ensure thorough ventilation during cleaning.
We will focus on disinfecting contact points that multiple people touch (such as light switches, doorknobs, remote controls, etc.).
We have introduced individually packaged paper cups in place of the melamine cups in the bathroom and the mugs set up in the bedroom.
■Measures in the Restaurant
・Hand sanitizer is available for customer use at the restaurant entrance. We kindly ask that you sanitize your hands upon entering.
We regularly disinfect contact surfaces (toilets, waiting areas, cashiers, etc.) using disinfectant.
We also perform disinfection of tables and seats between guests.
・We kindly ask that you wear a mask when not eating and refrain from loud conversations.
We offer meals in a one-plate format rather than a buffet style.
・Social distancing will be maintained by reducing the number of seating tables.
Request to Customers Regarding Infection Prevention Measures
・We kindly ask for your cooperation with the temperature check upon arrival. (The Automatic Temperature Check System is scheduled to be implemented in all facilities by August 2020)
We ask that you use the hand sanitizer provided in the hotel and wear a mask.
If symptoms such as fever, cough, or sore throat are confirmed, please follow the instructions from the health department or medical institution.
We may ask you to refrain from waiting in the guest room or going out.
・There may be restrictions on the number of people and time limits in shared facilities such as dining establishments.
Henn na Hotel Tokyo Hamamatsucho