[Important] Apology and Correction Regarding the "Henn na Hotel Free Stay Voucher" Winning Notification Email

Dear Valued Guests

Thank you very much for your continued patronage of the HIS Group hotels.

We sincerely apologize for the inconvenience caused by the erroneous email sent from our company.

Sent earlier
Regarding the content of the [HIS Hotel Group Email Misdelivery Apology], there have been many inquiries due to unclear points, so we would like to contact you again.

Overview
March 6, 2026, around 1:30 PM
We sincerely apologize to all members who received the email titled "[HIS Hotel Group Henn na Hotel Free Accommodation Voucher Winning Notice]", but not everyone is eligible as a winner.

* Winners for this month will be contacted again starting next week.

Inquiries Regarding This Matter
H.I.S. Hotel Holdings Co., Ltd.
Phone Number 050-1743-0810
Weekdays 10:00 AM - 6:00 PM (Excluding Saturdays, Sundays, and Holidays)
163-1309　
9F Shinjuku Island Tower, 6-5-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

We sincerely apologize for having compromised the trust of all our members.
We will review our operational methods to ensure that similar issues do not occur in the future.