FAQ

About Your Reservation

Can I make a reservation by phone or email?

For reservations by phone, please call 050-5211-0300. We apologize, but we do not accept reservations by email.

Can I receive a qualified invoice or receipt (invoice)?

A. Yes, reservations made through the official website can be issued for both prepayment and payment on site.
If you make a reservation with prepayment from the official booking site, you can also use the WEB receipt from My Page.

Please note that some overseas booking sites' prepayments have been confirmed to not comply with Japan's domestic invoice system (qualified invoices and receipts).

■ Major overseas booking sites confirmed - as of February 1, 2024 -
agoda
Booking.com
Expedia
Trip.com (formerly C-trip)
*In alphabetical order

If you make a reservation with prepayment through an overseas booking site, the hotel will not be able to issue a receipt, so we recommend making your reservation through the official booking site.
Reservations made through overseas booking sites will only receive a receipt from the hotel if payment is made on-site.

Also, please note that when making reservations through domestic travel sites in Japan (such as Rakuten Travel, Jalan.net, etc.), if you choose prepayment, a receipt cannot be issued at the hotel.
If you need assistance, please contact each travel site.

About Your Stay

What time is check-in and check-out? (Can it be extended?)

Check-in is from 3:00 PM, and check-out is by 11:00 AM.
A fee will be charged for use beyond the checkout time.
From 11:00 to 13:00, it is 1,500 yen (tax included) per hour. After 13:00, we will charge 100% of the accommodation fee, only if there are available rooms on the same day.

Is it possible to check in after 12 AM?

It is possible.
However, after midnight, the hotel entrance will be locked, so please call or ring the intercom next to the entrance.

I have a short stay reservation, but can I check in before 6 PM on the day of arrival?

Cannot enter.

Can I check in earlier than the scheduled time?

It is possible.
If you check in by 23:59, no contact is necessary. If it will be after midnight, please inform the hotel.

Please tell me about children sleeping with parents.

Children under 6 years old can stay for free when sharing a bed with an adult.

One child is allowed to share a bed with an adult. If a child uses a bed alone or if a person over 6 years old shares a bed, the same room charge as an adult will apply.

No amenities, towels, or pillows will be provided for children sleeping with adults.

Are there baby beds or bed guards available?

There is none.

Is it possible to stay with only minors?

If you are under 18 years old, a consent form from a parent or guardian is required for your stay.
* Guests under 15 years old must be accompanied by a guardian.

Please send it in advance by FAX (022-216-5006) or by mail. We also accept attachments sent via email.
When sending via email, please send it to the hotel's email address (info-sendai@hennnahotel.com).
980-0811
2-12, Ichibancho 4-chome, Aoba-ku, Sendai City, Miyagi Prefecture
(We apologize for the inconvenience, but we kindly ask that you bear the shipping costs.)

*If we are unable to confirm the consent form, we may have to decline your stay.
Download the consent form here
If the consent of the guardian cannot be confirmed at the time of check-in, please provide the signed consent form from the guardian after confirming by phone or via fax or mail at a later date.

How many minutes is it from the nearest station on foot?

The nearest station is Hirose-dori Station on the Sendai City Subway, and it is a 1-minute walk to the hotel. It is a 15-minute walk from JR Sendai Station.

Is there parking available?

There is no parking on the hotel premises, but we can guide you to nearby parking options.
* This is not a partnered parking lot
　
[West Parking Ichibancho] TEL: 022-215-2290
　　・Parking spaces: 87

・Rates/Usage Time
3:00 PM - Next 12:00 PM / $1,500
Please receive the orange tag from the staff when parking.

* A receipt is required at the time of payment.
・Vehicle Restrictions (There are restrictions for parking high-roof vehicles)
Total length: 196.85 inches or less, total width: 76.77 inches or less, total height: 61.81 inches or less, weight: 3748.54 lbs or less　

If there are height or number restrictions, NPC Sendai Ichibancho Parking is a 5-minute walk from our hotel.

・Parking spaces: 284
　
・Rates/Usage Time
Maximum Rate
Weekdays only $9.00 every 8 hours
All day night rate $5.00 (6 PM to 10 AM the next morning)
Regular $1.50 for 30 minutes

・Vehicle Restrictions
Maximum height 2100mm
　
　 The parking lot where discounts are available is only at West Parking Ichibancho. Thank you for your understanding.

Can large buses stop in front of the hotel entrance?

Cannot be done.

Is it possible to use the restaurant on the day?

Available for use.
Please come directly to the restaurant on the day of your visit.

Did I leave something behind at the hotel?

Storage regulations vary depending on the item.
Valuables
We will notify you as soon as they are found. If we are unable to contact you, we will keep the items at the hotel for 7 days and then turn them over to the police as lost property on the 8th day.
[Food and Beverages]
Due to hygiene issues, we will dispose of items immediately without storage.
Other Items
After 14 days of storage, items will be disposed of on the 15th day. (The hotel will not contact you)

About the Building and Room Facilities

Please tell me the capacity of the guest room.

Both double rooms and twin rooms can accommodate 1 to 2 guests.

If I book multiple rooms, can you arrange for adjacent rooms?

We will accept your request.
Please be aware that we may not be able to accommodate your requests due to the congestion on the day.

Do you have accessible rooms?

Thank you.
There are limited rooms available, so please let us know in advance when making your reservation.

Is the bath and toilet separate?

The double room has a unit bath. The twin room has separate bath and toilet.

Please tell me the size of the bed.

Double Room: 160cm×195cm 1 unit
Twin Room: 110cm×195cm 2 units

How many card keys are there?

Room key cards can be issued for the number of guests. (Up to 2 cards can be issued for a maximum of 2 guests per room)

Is Wi-Fi available?

Available for free.

Is there a stroller rental available?

There is none.

Do you have non-smoking rooms?

All rooms are non-smoking. There is a smoking area on the first floor.

Is there an ice machine?

There is one on the 2nd floor and one on the 7th floor.

Is there a vending machine?

Juice and ice machines are available on the 2nd and 7th floors. Please feel free to use them. Alcohol is not sold.

Is there a coin laundry in the hotel?

There are two on the first floor.
・Washing and drying (standard) 120 minutes / $8
・Washing and drying (small load) 80 minutes / $7
・Laundry only / 35 minutes / 4 dollars
・Additional drying/30 minutes/$2

Are pets allowed to stay?

Cannot be done.

What is a gown?

One-piece type with thin fabric, available only in 120 cm size (for in-room use only)
If you would like a children's gown, please let the staff know.

About Services and Facilities

Can I store my luggage before check-in or after check-out?

Luggage storage is available. (Free) Please use the luggage storage lockers located on the first floor.

Can I send my luggage to the hotel in advance?

It is possible, but please adhere to the following.
■Method
Please ensure to use prepaid. We cannot accept cash on delivery under any circumstances. (Temporary cash on delivery is also not allowed.)
■Shipping Time
We kindly ask that you send it on the day before your stay or on the day of your stay.
Additionally, when sending, please be sure to include the "Check-in Date" and the "Full Name of the Person Who Made the Reservation" on the invoice.
■Notes
We regret to inform you that we cannot accept any valuables, fragile items, electrical appliances, perishable goods, hazardous materials, pharmaceuticals, letters, luggage with unusual odors, or any items that require temperature and humidity control, such as cool delivery, as well as any items that we deem unacceptable based on their content. In such cases, shipping and return costs will be the responsibility of the customer (e.g., cash on delivery). Thank you for your understanding.

Is there a delivery service?

We only accept cash on delivery. (There is no delivery to the airport or nearest station.) If you request after 3 PM, collection will be the next day.
Total of 3 sides 160 cm or less, within 25 kg (Yamato Transport)

Is there room service? (Can you deliver a birthday cake, etc.?)

There is none.

Is there a hotel concierge?

Not available.

What security measures are in place?

We monitor 24 hours a day with security cameras installed inside and outside the hotel.
The hotel is locked after midnight, so only guests can enter.
Additionally, you cannot access the guest room floors without a key card.

Can I get a hotel brochure?

Please download from here.
*Currently, we do not support mail correspondence.

How can long-term stay guests request cleaning?

We generally clean every day, but bed making will be done every other day. If you do not need cleaning, please let us know with the do not disturb card.

What amenities are available in the guest rooms?

Towels and soap are provided in the guest rooms.
For other inquiries, please use the amenity bar available at the front desk.

Is there a microwave?

It is located at the back of the vending machine corner on the 2nd floor.

Is there an umbrella rental service?

We do not offer free rentals, but we sell them for 600 yen each.