Dear Valued Guests
Thank you very much for your continued patronage of the HIS Hotel Group.
Regarding the email sent today around 1:35 PM with the subject "HIS Hotel Group Henn na Hotel Free Stay Voucher Winner Notification," it has been confirmed that the email, which should have been sent only to the winners, was mistakenly sent to all members.
Overview
March 6, 2026, around 1:30 PM
We sincerely apologize to all members who received the email titled "[HIS Hotel Group Henn na Hotel Free Accommodation Voucher Winning Notice]", but not everyone is eligible as a winner.
* Winners for this month will be contacted again starting next week.
Inquiries Regarding This Matter
H.I.S. Hotel Holdings Co., Ltd.
Phone Number 050-1743-0810
Weekdays 10:00 AM - 6:00 PM (Excluding Saturdays, Sundays, and Holidays)
163-1309
9F Shinjuku Island Tower, 6-5-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
We sincerely apologize for having compromised the trust of all our members.
We will review our operational methods to ensure that similar issues do not occur in the future.
We sincerely apologize for the great inconvenience and confusion caused.
We are committed to strengthening our management system and making every effort to prevent such incidents from recurring in the future.
We kindly ask that you please discard any emails that you have received in error. We sincerely apologize for the inconvenience.
We sincerely apologize for the inconvenience caused.
We sincerely appreciate your continued patronage and support.